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Help Desk Analyst in Dallas, TX at SNI Technology

Date Posted: 3/27/2018

Job Snapshot

Job Description


Job Title: Help Desk Analyst
Work Location: Dallas, TX
Duration: Long Term Contract

Job Description & Responsibilities:
  • Answers and documents all help desk calls related to specific software applications for assigned area.
  • Provides end-user support for specific software applications
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Information Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • No formal supervisory responsibilities in this position.
Skills & Qualifications:
  • High School diploma, GED, or equivalent work experience
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Requires basic analytical skills.