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Help Desk Analyst in Colorado Springs, CO at SNI Technology

Date Posted: 1/7/2020

Job Snapshot

Job Description

Our client is seeking a Help Desk Technician for an exciting contract to hire opportunity. The Help Desk Technician will provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals and all applications.


  • First level support for all PCs, Printers, Thin Clients, Point of Sale Terminals and all applications.
  • Performs required installs, configurations, and maintenance of applications on PCs.
  • Provides computer support to system users.
  • Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
  • Monitor Help Desk email account and direct workflow accordingly.
  • Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
  • Install new equipment, replace existing equipment and move equipment when necessary throughout the property.
  • Assist end users with connecting to wired and wireless networks.
  • Provide user support for all computer systems used.
  • Assist with tracking the company's inventory of computer hardware and software.
  • Possess general knowledge of hardware and software platforms.
  • Ability to explain technical concepts to non-technical users in a clear and concise manner.
  • Perform all other job-related tasks as assigned.


  • 3+ years of overall Help Desk and/or Desktop Support experience
  • Must have strong communication skills (in person and over the phone).
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information to end users.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.