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Entry Level Help Desk Specialist in Aurora, CO at SNI Technology

Date Posted: 10/21/2019

Job Snapshot

Job Description

SNI Technology's client in Centennial, CO is immediately looking to hire an Entry Level Help Desk Specialist for full-time, 40 hours per week, contract opportunity expected to last approximately 10 weeks in duration!


The Entry Level Help Desk Specialist role is to ensure proper operation of our client's computing environment so that 450 plus end users can accomplish business tasks with minimal service interruption. This position demonstrates through daily interaction and problem solving, an understanding of a Windows environment in relation to ITIL based Service Desk Operations.

Essential Duties and Responsibilities:

  • Learn and apply Continuous Process Improvement in the service desk.
  • Develop customer service, communication and people skills to partner with end users.
  • Exhibit growing strength in the maintenance, service, repair of hardware, software and general new user setup.
  • Assist in developing help sheets and frequently asked questions documentation\guides for end users.
  • Quickly learn and exhibit awareness of cost & operational efficiency through IT Asset and Vendor Services Management.
  • Must be able to work occasional off hours (nights/weekends) to perform system maintenance or support operations and have the flexibility to be on call on a rotating basis.
  • Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies.

Education/Formal Training Required:

  • Associate degree, in an IT related field.
  • In lieu of degree, 1-2 years' IT support experience required.

Job and Industry Experience Required:

  • 3 months IT support experience; supporting Microsoft Windows OS, End User hardware and software break fix, and general networking.
  • 3 months working knowledge of MS Office or Google Desktop productivity suite of applications
  • Proficiency in MS Office applications