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Director of Client Services, PMO Department in Colorado Springs, CO at SNI Technology

Date Posted: 2/4/2020

Job Snapshot

Job Description


Our client is seeking a Director of Client Services, PMO Department for an exciting direct hire opportunity. The Director of Client Services, PMO Department provides day to day leadership and management for a sizeable professional services team whose mission is to provide customers with the highest level of quality, service, reliability and satisfaction and to support the development of the company and its products. The Director, Client Services, PMO Department partners with others across the organization to create a cross functional leadership team, establishes consistent processes, prioritize customer issues, and deliver highly reliable implementation services and custom features to customers.

PRIMARY RESPONSIBILITIES INCLUDE:

  • Support the company's Executive Management staff in creating and maintaining corporate objectives and strategies.
  • Create and maintain a culture that focuses on customer success and relationships as well as a culture that drives accountability and commitment and delivers customer satisfaction.
  • Provide leadership to a team of project managers to accomplish corporate objectives. Provide coaching, mentorship and direction for each member of the team to grow and develop to their full potential.
  • Responsible for working with the Team Leaders, Technical Managers and Project Managers to ensure resource allocations on a weekly schedule. Collaborate with the resource planning committee to ensure project deadlines and customer satisfaction is met.
  • Maintain a strong, positive relationship with clients and effectively communicate project matters. Will also ensure successful completion of all projects and assist the team in reaching targets by providing business and/or technical expertise as required.
  • Responsible for Key Performance Indicators (KPI), client forecasting, managing to budget and defined margins and utilization on a client by client basis.
  • Support the Account Executive in cultivating revenue generating opportunities with existing clients.
  • Drive the development and refinement of internal processes.
  • Delegate tasks to team members as appropriate.
  • Interact with all departments: operations, sales, marketing, product development and technical support.
  • Personnel management including but not limited to hiring, development and maintenance of job descriptions, performance appraisals and pay reviews, performance counseling, time off and day to day personnel requests.
  • Take initiative to broaden and improve skills by participating in educational programs, seminars, etc.
  • Drive the planning, development, coordination and presentation of training to broaden and improve the knowledge of the staff when applicable.
  • Perform additional duties as directed by Management.



ACCOUNTABILITIES AND PERFORMANCE MEASURES:

  • Responsible for Key Performance Indicators (KPI), client forecasting, managing to budget, defined margins and utilization on a client by client basis.
  • Responsible for customer satisfaction rating.
  • Responsible for the completion of projects on time achieving defined quality rating.
  • Completion of performance management initiatives as assigned.
  • Professional Qualifications - Skills and Abilities Required:
  • Communication skills - a demonstrated ability to communicate effectively and in a timely manner, both verbally and in writing. Ability to communicate in a manner understandable to both technical and nontechnical personnel with clients and other members within the organization.
  • Interpersonal skills - a demonstrated ability to aid in the negotiation of priorities and resolve conflicts among all project participants.
  • Leadership ability - a demonstrated ability to be a strong leader and work independently or as part of a team.
  • Management - a demonstrated ability to manage teams to the highest level of performance and project results.
  • Organization skills - a proven ability to manage multiple projects and responsibilities and demonstrate knowledge and experience related to project management.
  • Software Development Life Cycle Skills a thorough knowledge in methodologies pertaining to design, implementation and testing of software products.
  • Analytical Skills - a demonstrated ability of exercising independent judgement and of developing methods, techniques and evaluating criteria for obtaining solutions. Ability to take high level direction and translate to specific actions. Ability to handle direction changes quickly and thrive in a fast paced, dynamic multitasked environment.
  • Technical Skills - a thorough understanding of the development and maintenance of the all
  • An expert in the use of MS Office Tools.



EDUCATION AND EXPERIENCE REQUIRED:

  • Bachelor's degree in Computer Science, Mathematics, Information Systems, or related discipline.
  • 8+ years of management experience with a proven track record of influence management, communication and mentoring skills.
  • 8+ years of increasing responsibility in an organization preferably as a Software Developer, Project Manager, Systems Analyst, Business Analyst or Manager.
  • Financial services industry background is a plus.
  • Project Management Certification is a plus.

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