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Desktop Support Engineer in Greenwood Village, CO at SNI Technology

Date Posted: 9/28/2018

Job Snapshot

Job Description

SNI Technology's client is currently looking to hire a Desktop Support Engineer for an exciting contract-to-hire opportunity located in Greenwood Village, CO!

Top Things Needed:

  • 3+ years' experience working in a Windows/Mac environment
  • Strong with Active Directory and Exchange 2010 changes and maintenance
  • Strong experience handling Tier I/II help desk escalations through tickets and phone.
  • Any experience supporting Mac OS X is a HUGE plus

Job Summary:
SNI Technology's client is looking for an IT help desk guru to help provide internal support for local and remote employees. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs & PCs and related end user hardware in an environment that includes our general staff, lab technicians and our executive team.

You will need to balance a varying workload of every kind of IT request. Critical to your success will be your ability to grasp the variety of tasks and determine the most efficient manner in getting them completed with your teammates or independently. Resourcefulness in this role will prove to be more important than any individual technical skills.

Where larger IT departments more commonly segment out duties between different groups, our smaller team allows you to shepherd a project from inception to completion. Your strengths should demonstrate the following:

  • Ability to identify and either resolve an issue or coordinate a quality escalation to corresponding departments
  • Communicating your encounters effectively to teammates to get things done
  • Understanding how to use different resources to work through issues
  • Developing a system to retain knowledge learned to effectively support a wide range of support needs for our laboratory staff & equipment
  • Having the vision to adapt to constantly changing priorities, adjusting as needed

Basic Function/Responsibilities:

  • Handle Tier 1 & 2 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Maintain all deployed computers/laptops/printers, repairing & replacing as needed
  • Supporting IP phone systems, administering changes as needed
  • Take on further duties steadily as you grow into your role with the team and our staff

Required Experience:

  • Windows 7/8/10 required, Mac OS X
  • PC & Mac hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android)
  • Active Directory and Exchange 2010 changes & maintenance
  • Hardware connectivity troubleshooting; Wired, Wireless, VPN
  • File & Print Server changes, permissions & maintenance
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users, creating documentation for users & teammates
  • 3 years+ experience working in a Windows/Mac environment

Skills/Qualifications:

  • Bachelor's degree preferred or A.A. in Computer Science or equivalent experience
  • Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7/8/10, MS Office 2013 & 2016
  • A+ or Network+ certification highly preferred
  • Exceptional customer service skills
  • Strong communication skills, both written and verbal
  • Self-directed work ethic
  • Comfortable supporting all staff employees including the executive team

Culture/Environment/Benefits:

  • "Fast moving" company atmosphere, where you make an impact as a person, not a number.
  • Reimbursement for work related tuition, certifications and training
  • Medical, Dental, and Vision benefits
  • Generous PTO Policy
  • Company 401K match