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Customer Service Representatives in Fort Lauderdale at SNI Technology

Date Posted: 8/9/2018

Job Snapshot

Job Description

SNI Companies is looking for Customer Service Representatives

  • You're always striving to achieve better results… You look for opportunities to improve our process or procedures, to further improve the customer's experience.
  • You take the initiative to do what's needed; solve problems;
  • You enjoy being part of a close-knit work team and helping co-workers succeed.
  • You handle multiple demands and extra-busy workdays without losing your focus or cool.

Essential Duties and Responsibilities:

  • Answering incoming customer questions or concerns via phone; researching any needed issues; responding back to customers with resolution to their problem within the time limit specified by company policy.
  • Handling sensitive or confidential customer data
  • Providing quality service and support with billing, order placement and modification;
  • Using good judgment in resolving service issues.
  • Completing any special project assignments and assisting other departments during lower customer contact periods.

Required Skills

  • Exceptional listening, verbal and written skills: you get along well with many different or strong personalities
  • Organized and detail-oriented, with good time management skills.
  • Strong decision making and analytical abilities.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish.
  • 1 year or more of customer service experience.
  • Internet Explorer and Microsoft Office experience; 35 WPM typing speed.
  • Call center, or high-volume receptionist experience preferred.
  • Internet/PC troubleshooting technical support experience is a plus.