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Application Support Engineer in Rye, NY at SNI Technology

Date Posted: 5/1/2019

Job Snapshot

Job Description

Full Time Opportunity with a growing organization. Our client has a strong infrastructure currently and it's growing at a rapid pace--they don't have the resources to support the growth, hence the addition of this particular role.

24x7 Environment


  • Provide application support by troubleshooting defects, prioritizing and escalating issues, and performing system analysis
  • Help define test scenarios, and assist/lead testing efforts to support the development and business teams on new features/enhancements and bug fixes
  • Assist with the definition and creation of automated test scripts to improve the overall testing and support process
  • Ensure monitoring alerts and system events are assessed, prioritized, and addressed
  • Perform trending and analysis of problems; anticipate problems and assist in the development of risk mitigation plans
  • Work under light supervision while handling multiple tasks independently with a proactive vs. reactive approach to changing priorities
  • Available to provide 24x7 support as required and as part of the overall development and support organization
  • Perform in-depth research and work closely with the development team to identify sources of production issues and perform root cause analysis of issue
  • Help define/enhance production and application support processes for internally developed software (primarily developed in PHP, HTML and JavaScript with various leading packages and third party libraries)


  • Bachelor's degree in Computer Science, Engineering or a related subject, or equivalent experience
  • At least 3-5 years of solid experience supporting distributed business teams, preferably in a slightly higher-end retail environment
  • An excellent understanding of the development lifecycle workflow, and preferably experienced with JIRA
  • Good experience and comfort level with SQL to be able to analyze queries and identify areas of improvement from an overall solution standpoint
  • Comfort level with Linux
  • Experience with automated testing using selenium or Codeception, a plus
  • Self-motivated and willing to "do what it takes" to get the job done