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Application Engineer in Brandon, FL at SNI Technology

Date Posted: 5/4/2020

Job Snapshot

Job Description


Description:
We are looking for a motivated and energetic candidate to serve as our IT iManage Engineer. The ideal candidate is one who takes initiative, enjoys finding solutions to a varying number of challenges, is detail-oriented, and takes extreme pride in their work.
Key Responsibilities Include:

  • Serve as subject matter expert for core applications, with the primary responsibility being administration, maintenance, and support of the DMS environment.
  • Preform the installation and maintenance of required components, and conduct tests of the application system to ensure proper performance.
  • Investigate, troubleshoot, and resolve iManage related issues, both in a Work 9 and Work 10 environment
  • Understanding of RAVN and IDOL index server.
  • Proactively monitor and analyze logs and metrics around utilization and capacity.
  • Recommend, plan, and implement quality alterations as necessary.
  • Ability to architect, build, maintain and upgrade iManage Worksite systems, including disaster recovery and highly available environments.
  • Necessary to have an understanding of Desktop/Laptop/Printer/Server hardware configurations, multi-tier client/server architectures, and LAN and WAN infrastructure components.
  • Experience with 3rd party applications that enhance iManage functionality
  • Support maintenance window activities such as server maintenance, testing, troubleshooting and break fix, etc
  • Write technical procedures and documentation for the applications including operations, user guide, test plans, disaster recovery plans, diagrams and flow charts.
  • Willingness to work outside of normal business hours as needed.
  • Ability to carry out daily maintenance, project, and support duties with minimal supervision.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Special projects and additional duties as assigned.?


Qualifications:

  • Experience with the full iManage stack of applications, including Work10 and RAVN.
  • 3+ years experience supporting and maintaining a matter-centric iManage document management system in a large legal environment.
  • Autonomy WorkSite Certified Systems Engineer qualification and RAVN Certifications strongly preferred.
  • Expert working knowledge of core Worksite services, communication server, IDOL, RAVN, Work Web, Share, desktop clients and mobile clients.
  • Expert working knowledge of the iManage Control Center.
  • Expert working knowledge Worksite databases in an MS SQL environment.
  • Experience with the iManage REST API.
  • Experience with Milan.
  • Working knowledge of Windows Server 2019 or 2016, Active Directory, Networking, and Windows security.
  • Proficiency with Microsoft Office 2016 suite preferred.
  • Proficiency with Windows.


Minimum Education:

  • A bachelor's degree in a technology related field.