IT Helpdesk Technician

Job Title: IT Helpdesk Technician

Job Description:
We are seeking a skilled IT Helpdesk Technician to provide technical support and troubleshooting for end-users in a fast-paced environment. The ideal candidate will have experience with Office 365, SolarWinds, Active Directory, and VMware, along with a CompTIA A+ certification. Strong communication skills and the ability to diagnose and resolve hardware, software, and network issues efficiently are essential.

Key Responsibilities:

• Provide first-line technical support to users via phone, email, or in person.
• Troubleshoot and resolve issues related to Office 365, Active Directory, and VMware.
• Monitor network and system performance using SolarWinds.
• Manage user accounts and permissions in Active Directory.
• Install, configure, and maintain hardware and software.
• Document technical issues and solutions for future reference.
• Communicate effectively with team members and end-users to ensure timely resolution of IT concerns.

Requirements:

• Experience with Office 365, SolarWinds, Active Directory, and VMware.
• CompTIA A+ certification or equivalent experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

If you’re a proactive IT professional with a passion for problem-solving and technology, we’d love to hear from you!