IT Systems & Projects Manager

IT Support & Systems Specialist (Margate, FL – Hybrid)

A well-established vertical transportation company in Margate, FL is seeking an experienced IT professional to join their team in a hybrid capacity. This position plays a critical role in managing day-to-day IT operations, supporting users, and maintaining key business systems.

The role will be central to a 9-month rollout of a field service management platform and integration of newly acquired companies. Ideal candidates will bring a strong IT support background, project management experience, and a proven ability to train and support junior employees. You’ll work closely with both internal teams and third-party vendors.

• Plan and manage IT projects, including timelines, coordination, and status reporting

• Act as the internal point of contact for project execution with third-party vendors and departments

• Provide hands-on technical support for desktop systems, hardware, and applications

• Oversee help desk operations and resolve issues for both on-site and remote users

• Support the implementation of a new field service management platform, including rollout, testing, and training

• Administer and maintain ERP systems such as Dynamics 365 Business Central and Dynamics GP

• Monitor and troubleshoot local infrastructure, servers, and basic networking systems

• Manage user onboarding/offboarding, access rights, and system documentation

• Deliver training and support to field employees to drive adoption and productivity

• Identify opportunities to improve IT processes, documentation, and response times

• Assist with IT systems integration related to acquisitions

• Expertise in Dynamics 365 Business Central and/or Microsoft Dynamics GP

• Proven experience managing IT projects, including software implementations or infrastructure upgrades

• Ability to balance timelines, stakeholders, and competing priorities

• Strong background in IT support and help desk ticket resolution

• Demonstrated success leading CRM or ERP rollouts

• Skilled at training non-technical users, especially in field service environments

• Familiarity with Windows-based server and infrastructure support

• Excellent communication skills with both technical and non-technical users

• Self-motivated and able to manage multiple tasks independently

• Degree or certifications in IT, Computer Science, or related fields