Business Systems Analyst

The Business Systems Analyst is a business engagement orientated role that works in partnership with business and IT teams to elicit, document, validate, and manage what a business values most from IT.  This is an engagement orientated role that works closely with end-users, functional analysts, and project team members to ensure requirements are:

• Understood and approved
• Are feasible from a business and/or technical perspective
• Are testable/measurable
• Meet a business need 

To achieve this goal, the Business Systems Analyst will translate business requirements to determine functional/technical requirements, process flows, data models/dictionaries, change management requirements, and provide domain expertise to support a business area at Andover.  Your technical acumen must be sufficient to elicit, document, communicate, and validate requirements that are consistent with the business need for a software engineering team to implement. 
Your role provides an opportunity to work on non-technical business improvement requirements that drive changes within your assigned business area without the use of technology.  You must have an attention to detail and be customer focused to ensure the business need is effectively addressed by the IT organization.

Essential Functions

• Interpret and document technical and functional requirements presented by Subject Matter Experts that involve the use or change to technology.
• Ensure that specification deliverables are “business friendly” and ultimately implemented within the solution in such a way that they resolve a business need.
• Apply knowledge and experience with technology and application development methodologies to write qualified requirements including Acceptance Criteria.
• Identify through analysis a test case that when successfully executed against a developed or configured application satisfies a functional requirement.
• Guide test case writing to ensure requirements traceability.
• Collate test case data and provide quality assurance reports for the solutions you are assigned to support.

• Serve as a key resource to the business for all facets of improving the use of technology and process workflow including triage of production support issues where required.
• Provide knowledge and experience leading meetings, small projects, and practice of Agile SCRUM including the explanation of abstract topics such as data modeling, system design, integration of systems, and feasibility of technical solutions to meet a business need.
• Monitor insurance systems proactively to address technical issues before business impacts.
• Manage business issues and risks through problem and change management forums.

• Review technical analysis and specification methods for best practices and recommend changes to enhance quality of work products where applicable.
• Research, recommend, evaluate solutions that meet a business need regardless of the use of technology when requested.
• Act as a dedicated IT partner for the business area you are assigned and actively promote the improved use of technology, root cause analysis, and process re-engineering.
• Establish a relationship based upon trust that improves the impact of IT on what our business partners value most.
• Other duties as assigned.

Competencies / KSA’s

The core competencies for a person to perform this job at a skilled level are:

• Deeply understand the business area they are assigned with increasing competency.
• Demonstrate progressive experience and responsibility to define, document, and validate the business need.
• Combine their domain expertise with their technical acumen to effectively match a business need with a technical solution through requirement authoring, validation, and post-implementation monitoring.
• Work through root-cause analysis, process re-engineering, and change management topics.
• Perform their role with minimal guidance and be comfortable with a team-based matrix reporting relationship.

This job requires certain knowledge, skills, and abilities as follows:

• Use of Microsoft Office, JIRA, Visio/Lucid chart, and other documentation tools to define and analyze process requirements.
• Investigative analysis tactics on business requirements that you translate into User Stories within JIRA and assist in their refinement to a playable story.
• Understand the current and future state of a department’s needs with suggested improvements that you champion and lead around the use of technology related to core systems and customer facing portals.
• Excellent verbal & written communications skills to explain Business System Analysis concepts and relate them to Software Development processes, Agile ceremonies, and Continuous Improvement.
• Ability to coach and lead others through root cause analysis and the use of systems analysis tools focused on data and analytics.
• Strong analytical skills to analyze security requirements and relate them to the methods to protect confidential data

Key Performance Indicators

An individual’s success is determined by their performance of the following Company’s core values: Be a Champion with:

• Integrity and Trust:  The ability to skillfully interact from top to bottom and bottom to top requires integrity and trust, which starts at the top.

Value Everyone by:

• Having a Customer Focus: We collectively service customers every day.  Getting firsthand customer information and using it for improvements is essential.
• Focused on Peer Relationships: quickly find common ground and solve problems as a cooperative team player who can collaborate, be candid, and gain the trust and support of peers.

Be an Expert by:

• Priority Setting: Often priority setting occurs at the individual level but requires managerial guidance and vice versa.  Skilled priority setting establishes this collaborative norm.
• Being Functionally / Technically proficient: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Problem Solving: Probes all sources for fruitful answers.

Rise to the Occasion by:

• Learning on the Fly: With the increasing pace of change, being quick to learn and apply first-time solutions is a crucial skill.

Required Education and Experience

• Required
  • Bachelor’s degree in a technical or non-technical area.
  • Minimum 8+ years performing business systems analysis within a Property & Casualty Insurance carrier is preferred.
  • Excellent knowledge of authoring test cases and the integration of test cases into a plan or program flow.
  • Proven collaborative working styles and communication.
• Preferred
  • Experience within the P&C Insurance industry developing integrated portals and/or low/no code that integrate to Guidewire InsuranceNow.
  • Certification related to Systems Analysis preferred from the Project Management Institute or the International Institute of Business Analysis.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:15 am to 4:30 pm and must work 37.5 hours each week to maintain full-time status. 
Work schedules may differ based upon responsibilities demanding before or after hours to meet a business need.
Remote working for those that are eligible is at the discretion of Management.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.