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Job Requirements of Level II IT Support-Onsite-Ft. Lauderdale:
-
Employment Type:
Full-Time
-
Location:
Fort Lauderdale, FL (Onsite)
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Level II IT Support-Onsite-Ft. Lauderdale
SNI Technology
Fort Lauderdale, FL (Onsite)
Full-Time
SNI Technologies is looking for a Level II Support Engineer to handle more complex issues, requiring a deeper understanding of systems and applications
They are responsible for escalated tickets from L1, involving troubleshooting, and are involved in systems monitoring/maintenance, and advanced client support
Responsibilities:
Technical Troubleshooting:
Resolve complex issues involving network connectivity, routers, firewalls, and security
Handle advanced Windows server and domain environment issues
Escalation/Collaboration:
Act as the escalation point from L1, providing in-depth technical support and problem-solving
Systems Monitoring/Maintenance:
Monitor and maintain systems, ensuring optimal performance and security
Technical Best Practices/Improvement:
Implement and develop technical best practices, contributing to continuous improvement
Client Support:
Provide high-level client support and incident resolution
Patch Management/Remediation:
Manage and troubleshoot complex issues with patch installs, ensuring system reliability
Office 365 Administration:
Perform advanced administration and troubleshooting in Office365 environments
Knowledge Sharing:
Provide valuable feedback and share knowledge with Level I engineers to foster their growth
Skills:
They are responsible for escalated tickets from L1, involving troubleshooting, and are involved in systems monitoring/maintenance, and advanced client support
Responsibilities:
Technical Troubleshooting:
Resolve complex issues involving network connectivity, routers, firewalls, and security
Handle advanced Windows server and domain environment issues
Escalation/Collaboration:
Act as the escalation point from L1, providing in-depth technical support and problem-solving
Systems Monitoring/Maintenance:
Monitor and maintain systems, ensuring optimal performance and security
Technical Best Practices/Improvement:
Implement and develop technical best practices, contributing to continuous improvement
Client Support:
Provide high-level client support and incident resolution
Patch Management/Remediation:
Manage and troubleshoot complex issues with patch installs, ensuring system reliability
Office 365 Administration:
Perform advanced administration and troubleshooting in Office365 environments
Knowledge Sharing:
Provide valuable feedback and share knowledge with Level I engineers to foster their growth
Skills:
- Advanced understanding of operating systems/business applications/printing systems/network systems
- In-depth knowledge of TCP/IP and experience troubleshooting complex Internet connectivity issues
- Experience with advanced configurations of Remote Desktop Services & VPN
- Working knowledge of complex network setups including switches/hubs/patch panels/connecting nodes
- Proficient with various wireless technologies
- Excellent interpersonal skills: telephony, communication, active listening, and customer-care
- Strong skills in diagnosing and resolving complex technical issues
- Ability to multitask effectively and adapt quickly in a fast-paced environment
- Typing skills to ensure quick and accurate entry of detailed service request information
- Degree in IT or a related field, or equivalent practical experience
- 3-5+ years of experience in IT (Preferably in a fast-paced environment), with a focus on advanced technical support
- Experience with Microsoft products (AD/Azure/Cloud Products/Office365), including troubleshooting
- Advanced IT certifications (e.g., CompTIA Network+, Microsoft Certifications) are highly preferred
- Solid knowledge of routers, firewalls, and TCP/IP protocol
- Experience in an MSP environment and familiarity with tools like ConnectWise, N-able (SolarWinds), and IT glue are beneficial
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