Bilingual (Spanish) Student Services Specialist

SNI Technology’s client located in Greeley, CO is immediately seeking to hire a Student Services Specialist for an exciting, 2-month contract opportunity. This part-time, position is expected to be 25 hours per week onsite M-F, 12:00-5:00pm MT, paying $19.26 hourly during the contract duration of the assignment. The estimated duration for this assignment is November 11 to January 17, 2025.

Student Services Specialist

Under general to limited supervision, provides office support to the Adult Education and English Language Learning Department; provides information specific to department and/or work operations primarily to students as front-line support staff.

Position Duties & Responsibilities:

• Assist students in both English and Spanish in the area of enrollment specialization; provide guidance, direction and/or assistance.
• Distribute and/or process applicable departmental forms; accept receipt of forms; review for accuracy and/or completeness.
• Access integrated computer database system; provide data entry (keyboarding); conduct information recovery; gather data, compile information, print reports and/or provide printouts of
• source information.
• Manage and maintain records, database(s) and/or statistics; verify and update information.
• Provide information to current and potential students on programs, policies, procedures and

processes. Make decisions based on established interpretation of laws, policies and procedures.

• Using a variety of mediums, prepare and conduct communication that provides program

information, procedures or changes to staff, faculty, students, and/or external agencies.

• Evaluate and analyze program related information; resolve student issues/concerns; make

appropriate recommendations based on logical and justifiable reasoning.

• May perform standard mathematical calculations; may create, compose, and edit written materials.
• Use standard office equipment such as computer, copier, fax, document scanner, etc. to perform

departmental support functions.
Other Functions:

• Provide feedback/input to Director about scope and efficiency of services and customer concerns.
• Develop timelines, deadlines and/or procedures for department and/or work unit operations.

Minimum Required Qualifications:

• Bilingual proficiency and advanced level Spanish skills is a must have requirement.
• Associates degree, plus two (2) years of experience in customer service or other related experience OR
• No degree & four (4) years of experience in customer service or related experience.

Qualifications, Skills, and Experience:

• Knowledge of the following:
  • Organizational structure, workflow and standard office procedures.
  • Methods to research and analyze information.
  • Customer service standards and procedures.
• SKILLS AND ABILITIES TO:
  • Communicate in advanced Spanish
  • Communicate effectively, both orally and in writing.
  • Manage time and establish priorities.
  • Attention to detail.
  • Work effectively with a variety of populations in a diverse community.
  • Foster a cooperative work environment.
  • Use personal computers and related software applications.
  • Maintain confidentiality.

Pay Rate
The pay rate for this position is $19.26 per hour during the contractual period of the assignment.