IT Solutions Engineer

SNI Technology’s client located in Colorado Springs, CO, is seeking to hire a talented IT Solutions Engineer for an exciting, full-time, 4-month contract-to-hire position. Please note this is a hybrid position and onsite work is required on a rotating schedule (i.e., 1 week on/1 week remote). NO C2C or sponsorship opportunities available! Candidates interested in relocation to Colorado Springs, CO may also be considered. Some assistance on relocation costs will be provided.

General Purpose
The Solution Engineer is a resource who designs technical solutions in various technical environments as well as creating & scoping project plans for implementing technical solutions. The Solutions Engineer also works tasks to implement technical solutions.

Essential Duties and Responsibilities:

• Build teamwork and positive company culture in alignment with company’s core values.
• Designs, configures, implements & troubleshoots solutions in the following simple & complex technical environments: hypervisor, networking, firewalls, wireless, Microsoft 365, Google workspace, backups, PBX & UPS.
• Designs, configures, implements & troubleshoots solutions in the following security tools: Managed Detection & Response, Zero Trust Policy Driven Security, SIEM, multifactor authentication for workstation & email spam filtering.
• Designs & migrates Microsoft & Google email solutions.
• Designs & migrates clients to Entra ID from on prem AD.
• Designs & upgrades Microsoft Windows server operating systems using in place upgrades & migrating services to new servers.
• Designs & builds new group policy objects to automate common IT tasks.
• Works closely with security vendors to provide information for audits, make recommendations based on audit findings & participate in client review of findings & recommendations for HIPAA security, cyber insurance & PCI compliance.
• Plays a key role in participating in client disaster recovery tabletop exercises.
• Creates scoping documentation including designing technical project plans outlining how technical solutions are implemented & estimating time to complete the required tasks.
• Leads & participates in client technical account review meetings.
• Resolves technical escalations, mentors & trains lower-level technicians.
• Executes technical tasks to implement technical solutions & lead vendors & clients with a designated plan or impromptu without a designated plan.
• Provides excellent customer service to clients and communicates effectively with clients via email, phone and ticketing system.
• Escalates work to leadership and/or higher-level tech resource when assigned work cannot be resolved in a timely manner.
• Accurately documents work performed, customer interaction and time worked in Ticketing System. Closes tasks & tickets timely.
• Creates and maintains client documentation in the document retention system.
• Recognizes opportunities to improve client’s technical environment, the company’s technical environment & business practices and procedures. Communicate improvements to leadership.
• Actively participates in departmental meetings by identifying issues, opportunities for improvement & solutions.
• Consistently meets utilization goals & comply with internal Service Level Agreements.
• Follows best practices in accordance with security guidelines, CMMC and HIPAA to protect client and the company’s data and passwords.
• Performs on-call duties.
• Performs all other duties as assigned.

Job Qualifications
Knowledge, Skills, and Abilities:

• Technical skills required to fulfill the essential duties of the position.
• Ability to design the steps & estimate the time required to implement technical solutions in simple & complex technical environments.
• Excellent critical thinking, problem solving & technical troubleshooting skills
• Excellent documentation skills including writing clear & concise ticket notes, emails & client documentation
• Excellent customer service skills.
• Ability to communicate effectively, both orally and in writing.
• Strong ability to embrace & gain competence in new technologies.
• Ability to adapt to changes in task priorities.
• Organizing & time management skills.
• Ability to build strong working relationships internal and external to the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form & apply learned skills to similar tasks.
• Ability to perform all duties and responsibilities in a timely and effective manner in accordance with policies, programs, and guidelines to achieve the overall objectives of the position.
• Have high emotional intelligence, the ability to monitor & regulate one’s own and others’ emotions and to use emotions to facilitate one’s thought & actions. The ability to process through emotions to act on solving issues.
• Ability to lead client leadership & vendors through implementing solutions with or without a designated plan.
• Ability to convey urgency, impact & concise details of issues.
• Ability to understand & handle technical, company & client business situations & make decisions that lead to successful outcomes.
• Ability to effectively work with & lead vendors through issues to resolution.
• Ability to adapt to changes in task priorities.
• Ability to be developed including receiving direction well from escalated resources & changing behavior based on that direction.
• Excellent training & mentoring skills.
• Be a team player.

Education or Formal Training

• Bachelor's degree in Computer Science or related field, or equivalent combination of related education and experience (required)
• Server+ and Network+ certifications or equivalent combination of related training and experience
• CCNA certification is an advantage
• Security+, and Cloud+ certifications are an advantage
• Other relevant certifications are an advantage

Experience Required:

• Minimum of 8 years of diverse IT experience
• 5+ years of advanced troubleshooting experience in IT infrastructure to include network, server, cloud & security
• 5+ years’ experience designing, configuring, implementing & troubleshooting:
• new hypervisor environments with multiple hosts and shared storage (up to 4 physical hosts using VMware, Microsoft, Dell, NetApp or Nimble)
• new network environments (up to 30 switches and routers using HPE Aruba, Cisco or Meraki)
• new firewall environments (up to 5 physical locations with up to 200 users at the primary location using Meraki, Cisco, Fortinet, or Watchguard)
• new wireless environments (up to 50 access points using Meraki, Cisco, HPE Aruba or Ruckus)
• new Microsoft 365 & G Suite environments (up to 200 mailboxes configured with Entra ID connect and SAML SSO for 3rd party applications)
• Server & workstation backups
• Managed Detection & Response
• Zero Trust Policy Driven Security
• SIEM
• Multifactor authentication for workstation
• Email security & protection

5+ years’ experience designing & migrating:

to Microsoft 365 from existing email solution (up to 200 mailboxes moving from on prem Exchange, Intermedia or GoDaddy)

to Entra ID from on prem active directory (up to 80 workstations)

5+ years’ experience designing & upgrading Microsoft Windows server operating systems (up to 15 servers using in place upgrade or migrating roles to new servers)

5+ years’ experience designing & building new group policy objects to automate common IT tasks (up to 200 users for shared printers, mapped file shares, software deployments or security settings)

2+ years’ experience creating project plans & estimating the time required to complete tasks within the project plan

Experience working in a fast-paced, high-pressure work environment with multiple time critical tasks simultaneously

Must have a valid Colorado Driver’s License with a clean driving record and background check
Preferred

• Experience designing & implementing new phone system environments (up to 300 extensions using 3CX or Digium).
• Experience working with vendors to deploy new IT solutions in a healthcare environment.
• Experience automating common IT tasks using PowerShell or batch files.
• Experience designing & implementing MDM for IOS and macOS (up to 300 devices to manage apps and security settings using JAMF, Addigy, Apple Business Manager or Intune).
• Experience with assessing, designing & implementing power solutions.
• Experience with audit vendors for HIPAA security, cyber insurance & PCI compliance.
• Experienced participating in client disaster recovery tabletop exercises.

Compensation Range
The compensation for this position is in the range of $39 to $44 per hour during the 4-month contract duration of the assignment with a starting annual salary range of $80K to $93K upon converting to permanent. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience – please talk with your recruiter to learn more.