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Tier I Technician in Colorado Springs, CO at SNI Technology

Date Posted: 7/28/2022

Job Snapshot

Job Description

Location: Colorado Springs, CO
Pay Rate:
$19.00 - $20.00 per hour (based on experience)

Our client is seeking a Tier I Technician for an exciting fast-paced contract to hire opportunity. The Tier I Technician will be responsible for installing , maintaining , and repairing customer approved hardware and software; provide first-level technical and troubleshooting assistance to customer incidents and requests, all in a manner that builds customer trust and confidence in the company.


  1. Builds teamwork and company culture by being positive, professional, collaborative, and ethical
  2. Basic troubleshooting, researching, implementing & optimizing resolutions to customer incidents and requests.
  3. Provides remote & onsite technical assistance and training to client end users
  4. Provides excellent customer service to clients and communicates effectively with clients via email, phone and ticketing system
  5. Escalates work to leadership and/or higher-level tech when assigned work cannot be resolved in a timely manner
  6. Accurately documents work performed, customer interaction and time worked in Ticketing System. Closes tasks & tickets timely
  7. Creates and maintains client documentation in the document retention system
  8. Recognizes opportunities to improve client’s technical environment, the technical environment & business practices and procedures. Communicates improvements to leadership.
  9. Consistently meets utilization goals
  10. Follows best practices in accordance with security guidelines, CMMC and HIPAA to protect client and data and passwords
  11. Performs on-call duties as required in the on-call rotation
  12. Drives company owned vehicle when going onsite to a client’s location or conducting other company business
  13. Performs all other duties as assigned


  1. Minimum of 2 years IT experience
  2. Service Desk and remote support experience
  3. 1 year experience working with:
    • Microsoft & Apple operating systems
    • Microsoft 365 cloud services
    • Microsoft Office Applications
    • Active Directory User Management
    • G-Suite Administrative Console
    • VPN Client
    • Mapping Server File Share Drives
    • Printers/Scanners
    • Windows/Mac Applications
    • Desktop Setups
  4. Basic working experience working with:
      • Private & public cloud environments
      • Network troubleshooting
      • Wireless
      • Internet security & data privacy policies
      • Azure
      • VoIP and PBX systems
      • User and Server File Restores
      • Mobile device management
      • Camera system infrastructure
      • QuickBooks, Sage, or other financial applications
      • Vendor RMAs (Warranty Process)
      • Other client business specific technology
      • Email trace & spam filters
      • Remote Desktop
  5. Experience working in a fast-paced, high pressure work environment with multiple time critical tasks simultaneously (required)
  6. Must have a valid Colorado Driver’s License with a clean driving record and background check (required)