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Technical Supervisor in Bolingbrook, IL at SNI Technology

Date Posted: 3/12/2019

Job Snapshot

Job Description

Lead Technician/Supervisor
Bolingbrook, IL
4 Month Contract-to-Hire (*Local W2 Candidates only. Sponsorship cannot be offered at this time)

As Lead Technician and Supervisor you will lead a team of 6-8 Field Technicians and Field Engineers that support internal enterprise applications, specialized software and network hardware. You will be responsible for the support and coordination of daily operations and projects for the team, including training, supervising and evaluating the technical abilities of the team members. The Lead Technician and Supervisor must also provide advanced support and troubleshooting for hardware/software, operating systems, enterprise applications, connectivity issues and communications as needed.

Responsibilities:

  • Ensure that all systems, procedures and work practices follow established security and quality standards.
  • Make recommendations and seek ways to ensure all systems are operating securely and adhering to quality standards.
  • Develop procedures and documentation to aid in providing a secure and highly functioning environment
  • Develop and maintain detailed plans to ensure system hardware and software is current.
  • Create, modify, and test plans for resuming critical systems and infrastructure hardware and applications by maintaining backups and the associated documentation.
  • Ensure internal assets are secured, documented and maintained
  • Create, modify and update technical support documents for both technical and non-technical staff.
  • Identify professional development needs and perform yearly performance reviews for team members
  • Analyze new and existing solutions and prepare prioritized budget recommendations



Qualifications:

  • BS or BA degree in computer science or related field or comparable knowledge and skills gained through work experience.
  • 3+ years of work experience supervising a team
  • 5+ years of work experience in an escalation support role.



If you are interested and meet the qualifications listed, please send your updated resume to dglennon@snitechnology.com right away. Interviews are being conducted immediately.