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Security Service Technician in Doral, FL at SNI Technology

Date Posted: 6/14/2022

Job Snapshot

Job Description

Security Service Technician

SNI Technologies is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business.

What you’ll do with

  • Respond to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems.
  • Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
  • Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
  • Act as “our customer’s best service provider” always thereby ensuring we are the customer’s first choice for service.
  • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
  • Execute all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists.
  • Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provide performance feedback to management.
  • Keep up to date and informed on all company products, services, and policies.
  • Communicate with and work with the other team members consistently to improve overall operations of the Technology Center, and company.

What You’ll Need

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
  • Advanced technical skills and experience related to alarm systems, and/or electronic security systems.
  • Advanced programming skills and proven ability to troubleshoot problems and look for solutions. Advanced mechanical and electrical aptitude.
  • Strong organizational/communication skills and the ability to handle multiple service needs simultaneously.
  • Highly proficient computer skills including familiarity with MS Office applications.
  • To be a self-starter and work well with minimal supervision. Ability to travel locally to jobsites on a regular basis.

Requirements:

  • 5-7 years of field experience required.
  • Must have valid driver's license with a clean driving record.
  • Ability to travel locally to jobsites on a regular basis.
  • Industry experience in one or more of the following: electronic security