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Help Desk Technician in Jacksonville, FL at SNI Technology

Date Posted: 10/1/2019

Job Snapshot

Job Description


Help Desk Technician

Help Desk Technician will support the business users. Candidates must have a strong background in supporting remote users.
Job Responsibilities:

  • Candidate will also be working tickets, creating/modifying documents and taking calls.
  • Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  • Answer to and perform moves, adds, and changes requests.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.