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Help Desk Technician in Woodland Park, CO at SNI Technology

Date Posted: 11/27/2022

Job Snapshot

Job Description

Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $28.75/hr. 

Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity.  The  Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

 ESSENTIAL DUTIES:


•         Monitor and respond effectively to support requests received through the IT helpdesk system


•         Troubleshoot Tier I/Tier II computer hardware and software problems for end users


•         Research and recommend purchases of computers, printers, peripherals and software


•         Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems


•         Image and migrate computers


•         Document processes for training purposes


•         Assist with some Network/Server level projects/tasks as needed


•         Use remote software to resolve problems that can be fixed through a remote session


•         Other tasks as needed


KNOWLEDGE, SKILLS AND ABILITIES:


•         Knowledge of PC hardware, including monitors, printers, scanners and other peripherals


•         Excellent customer service disposition


•         Excellent communication skills including verbal, written, and listening skills


•         Ability to handle a wide variety of duties with minimal supervision


•         Willingness and ability to lift and/or move equipment/boxes up to 50lbs

REQUIREMENTS:


•         3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)


•         Must have Windows 10 support experience


•         Must have Office 365 support experience


•         A+/Network+/Microsoft/Apple Certifications a plus


•         Microsoft SharePoint 2010 experience a plus


•         Mac OSX and iOS experience a plus


•        VOIP Phone System experience a plus