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Help Desk Technician in Amherst, NH in Bedford, NH at SNI Technology

Date Posted: 9/10/2019

Job Snapshot

Job Description

We are looking for a competent Help Desk Technician to provide fast and useful technical assistance remotely on Computer Software installations. You will answer queries on basic technical issues and offer advice to solve them.

  • Handle support calls on the tech support line and help desk tickets related to technical support issues.
  • Handle software upgrades with customers using remote sessions.
  • Handle new software installation with customers using remote sessions.

Software being supported:

  • Microsoft SQL databases
  • Microsoft VB6 thick clients
  • Microsoft IIS .NET web applications
  • Microsoft IIS ASP web applications
  • Java Apache web applications
  • Windows file system NTFS and File share configurations

Knowledge Base:

  • Microsoft Windows Server
  • Microsoft Windows workstation OS 7 - 10
  • How to research on the Internet support issues

Ability to learn:

  • Basic SQL knowledge backup and restore databases, creating SQL use accounts and running SQL scripts.
  • IIS configurations including adding SSL certificates.
  • Java/Apache base web application configurations including adding SSL certificates.