Help Desk I- West Palm Beach in Palm Beach Shores, FL at SNI Technology

Job Description

Overview:

• Provides support to end users on a variety of issues

• Identifies, researches, and resolves technical problems

• Documents, tracks, and monitors the problem to ensure a timely resolution

• May involve the use of help desk system

• Relies on instructions/established guidelines to perform the functions of the job

• Works under immediate supervision

Qualifications:

• Entry-level to 2+ years of experience in the field or related area

• Knowledge of commonly used tech support concepts, practices, and procedures

• Ability to follow instructions and established guidelines
• A+ Certification is REQUIRED
• Ability to pass background and have a valid drivers license