Business Relationship Manager in Colorado Springs, CO at SNI Technology

Job Description

Title: Bus. Relationship Manager L2
Location: Onsite - Colorado Springs, CO 80919
Status: 3-month contract to hire
Start Date: ASAP
Pay Rate: $29 - $31.25/hr. ($60k-$65k upon going perm) + incentives                                              
General Purpose
The Business Relationship Manager Level 2 (BRM2) is responsible for maintaining relationships with our midsized clients and leading the Business Relationship Team. The BRM2 seeks to understand the client’s business, processes and to provide technology guidance to help the client maximize business value from the technology and services the company provides. The BRM2 works directly with Senior and Executive level client leadership. The BRM2 initiates and develops organic growth for the organization from within the existing client base. The BRM2 manages and develops Business Relationship team, workflow, and processes.
Essential Duties & Responsibilities:

1. Effectively manage, develop, support, and train the Business Relationship team
2. Interview, evaluate and hire Business Relationship team members
3. Develop and monitor Business Relationship team processes, workflow, and scorecards
4. Develop strong relationships with clients as their trusted technology advisor 
5. Responsible for bridging the gap between IT and the business using data analysis to assess process, identify issues and root causes, determine requirements, and deliver data driven recommendations, solutions, and reports
6. Facilitate regular IT operational meetings with client leadership
7. Stay on top of client issues, communicate with client throughout the issue & work the issue to resolution
8. Facilitate the discovery, create, and present client business technology reviews
9. Perform significant companywide leadership functions within the organization (Especially ITIL process/function related)
10. Serve as the escalation point in addressing emergencies, incident ticket resolution concerns and coordinating with teams for resolution
11. Evaluate off-contract and novel request fulfillment including interpreting the client request or issue, collecting requirements, coordinating with the Service Design team on a technical solution, selling the solution to the client & ensuring the solution is properly implemented
12. Work closely with the Service Design team to develop proper scoping & quoting of projects
13. Identify new and upsell opportunities that add business value to our clients
14. Generate quotes, present & sell clients IT solutions
15. Assess client contracts for renewal, present contract recommendations to company leadership & close client on contract renewals
16. Track client’s license usage, compliance & renewals, work with vendor on renewals and communicate licensing changes to the client
17. Microsoft License Management including managing compliance with Microsoft Partner requirements, purchasing yearly renewals & communicating renewals & required purchases to client

Job Qualifications
Knowledge, Skills, and Ability:

1. Model company values of being positive, professional, collaborative & ethical
2. Strong problem solving, critical thinking & decision-making skills
3. Strong facilitation skills
4. Proven leadership skills working with Executive level leaders in a chaotic environment
5. Strong business acumen with skills to put the big picture of an issue together, create a solution & apply the solution
6. Leadership presence and influential leadership skills
7. Ability to develop & deliver strategic solutions
8. Data driven decision maker
9. Ability to lead hard business conversations with clients to work through issues & conflicts to find solutions
10. Outgoing personality that is personable & approachable with the ability to build strong working relationships internal and external to the organization
11. Self-starter with the ability to act on tasks with minimal direction
12. Ability to apply common sense understanding to carry out instructions furnished in written or oral form
13. Detail oriented
14. Excellent prioritization skills with the ability to prioritize new tasks as they come in
15. Ability to adapt to changes in task priorities
16. Proficient in Microsoft Office Applications including Word, Excel, PowerPoint & Outlook
17. Working knowledge of an IT ticketing system
18. Excellent customer service skills
19. Ability to communicate effectively, both orally and in writing
20. Strong organizational skills
21. Strong time management skills & the ability to meet deadlines

Education or Formal Training

1. Bachelor’s degree or equivalent work experience
2. ITIL certification (preferred)
3. Other relevant certifications are an advantage

Experience

1. Minimum 5 years leadership experience
2. Minimum 5 years experience working in a fast-paced, high pressure work environment with multiple time critical tasks simultaneously
3. Minimum 3 years IT experience
4. Minimum 3 years sales experience, could be internal or external sales experience or a combination of both
5. Experience documenting & revising processes and workflow
6. Experience using data to drive decision making
7. Must have a valid Colorado Driver’s License with a clean driving record and background check (required)

Working Environment
The work environment is often fast paced, demanding that the employee quickly prioritize changing client needs and desires.  Effective multitasking may be required to manage several tasks and projects that are ongoing simultaneously while facing regular interruptions.  The employee may need to travel and work after hours occasionally.

Physical Activities
The employee is occasionally required to stand and/or sit for extended periods of time; reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and color vision.