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Application Support Specialist (Tier III) in Colorado Springs, CO at SNI Technology

Date Posted: 1/25/2019

Job Snapshot

Job Description



Our client is seeking an Application Support Specialist (Tier III) for an exciting contract to hire scenario.

DUTIES AND RESPONSIBILITIES:
Operational Support

  • Provides initial troubleshooting for Blackbaud and related systems
  • Coordinates with functional administrators (including Donations Management team, Finance and Constituent Support team) to create user procedures to standardize data and optimize opportunities
  • Answers day to day questions and works with staff to maintain and manage data.
  • Works closely with other IT department members.
  • Works on projects as assigned as lead or support member.


Direct Responsibilities:

  • Database application administration of Raiser's Edge, Financial Edge, Omatic, and Luminate Online.
  • Responsible for the database integrity and health via auditing.
  • Provides for and assigns user security rights.
  • Completes day to day operations such as pulling mailing lists, creating queries, and managing duplicates.


Interdepartmental Collaboration:

  • Coordinates process streamlining and updates process documentation
  • Works with other departments to identify data elements, gather requirements, and recommend strategic approaches
  • Participates in business process analyses and provides strategic suggestions



QUALIFICATIONS

  • Bachelors degree in Information Technology or related field, or equivalent experience.
  • 3+ years of Enterprise Level Applications Support.
  • Understands database fundamentals and best practices along with system integrations.
  • Ability to obtain basic fundamental certifications for systems within first 6 months.
  • Has curiosity and a desire to learn.
  • Technical knowledge and business process acumen.
  • Requires integrity and a desire to maintain biblical standards.
  • In depth knowledge of process management.
  • Excellent written and oral communication skills.
  • Can do customer service attitude